Honda Easy Pay So I Wont Have to Go Online to Make Payments
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Kristie of Yucaipa, CA Verified Reviewer
Original review: Jan. 25, 2016
Because we overpaid on our account each month, HFS sent us little blurbs on every statement requesting that we just pay the total amount due, which, more often than not, was $0.00. When some large, unexpected expenses dropped on us, I did what HFS had been begging me to do for 4 years, and I paid $0.00. The next month, I went to their website to make my payment (although the amount due was still $0.00). I tried for the better part of an hour to log onto my account. Couldn't do it. The next month, I made the payment through my bank. Next statement I received from HFS showed a few piddly charges that they claimed were Investigation Fees. WTHeck?
The next month (under the blurb asking that we not make a payment, because we were fully paid ahead) it showed a $160 Investigation Charge. I called to inquire, and have never, ever been treated more rudely in my life. The customer service rep even refused to transfer me to a supervisor. Flat out refused! I worked in a CS call center for 5 years, and understood that what she was telling me was illegal. I hung up on her and called back. Same experience. Un-stinking-believable! Never giving HFS our outstanding business again.
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T Frederick of Aurora, IL Verified Reviewer
Original review: Dec. 17, 2015
Frustration. No way to contact customer service at web site.
Sandy of Alpharetta, GA Verified Reviewer
Original review: Dec. 16, 2015
I bought a new car at a dealership here in Atlanta. I financed a portion of it through Honda Financial Services to take advantage of their very low rate. The loan was paid off within 8 months or so. I went back to the dealership to cancel the extended services agreement I purchased because when I bought the agreement I was told that I could use it at different dealerships. It turned out this was not correct and could only be used at the dealership I purchased the car and the service agreement. Since I moved and was no longer close to this dealership it was no longer convenient. I went to the dealership to cancel the service agreement.
The person at the dealership who helped me fill out the paperwork didn't ask if I had a lien, which I did not. Found out my check for $1600+ was inadvertently sent to Honda Financial Services. I took almost 2 months of constant daily calls (sometimes multiple times a day) to FINALLY get my money back. I felt like they were holding my money hostage. How difficult is it to mail a check back that they never should have received in the first place? It was one of the most frustrating situations of my life. After enlisting the help of the car dealership who did the paperwork incorrectly & the multiple daily calls, I finally received the check again almost 2 months after completing the paperwork. BUYER BEWARE!!! This company is NOT easy to deal with. If you have a problem or if you are trying to get money due to you, you literally have to harass them for it.
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E of Alexandria, VA Verified Reviewer
Original review: Dec. 7, 2015
Leased for three years. Great record. No late payments. All property tax payments made to the jurisdiction where car was garaged. Honda paid, then billed me. Turned lease in, no issues. Car in good shape. Thought all was fine until I received an end of lease statement, indicating I owed almost $2K in property taxes. Why? Because they inexplicably paid property taxes to two different counties/jurisdictions and expected me to reimburse them. I never received any communication that this was happening so I assume they made this mistake at the end of the lease.
Apparently, their software doesn't send up a red flag that they are paying double taxes for one lease account! So, they now expect me to reimburse them for their mistake. I've discussed this over the phone and sent letters. I've been told the account has been sent to their "Tax Dept." In the meantime, I continue to get phone calls and overdue account notices. Looks like I may need to contact the Consumer Protection Agency.
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Original review: Nov. 24, 2015
In July I took my son to buy a Honda Civic from a local dealer. I was sold on the vehicle and the sales people. We put $6,000.00 down on the vehicle and my son was a proud owner of a new car. My son lost his job and was in and out of the hospital and did not make his payments like he should. The repo people came and took the vehicle, which I have no problem with and we cooperated fully with the driver of the wrecker. The driver said we could talk to Honda after the paperwork had been filed.
The next day Honda was called and we were told that we had to come up with $18,000.00 dollars to get the car back by December 5th or it would go to auction and we would be sued for the amount remaining on the loan. My son agreed to pay the past amount owed and any fees but was told no. He owed 2 payments (less the $600.00). He had the car for 4 months, gave them $6,000.00 down and will owe the difference between the auction sale and the loan amount. Don't let the dealer tell you your note will only be $300.00. By my count it cost him thousands of dollars a month just to drive a vehicle to 4 months.
It has caused my son to consider bankruptcy. He is working a job now and out of the hospital. My advice to anyone considering to buy a Honda or deal with anyone associated with them is to run. Even if the dealerships don't have anything to do with Honda Financial Services, they still use them. These people are doing nothing but stealing money from Americans who don't have it to give. I wish these people nothing but destruction. By the way, they would not talk to me on the phone. Save yourself, don't use them.
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Original review: Nov. 20, 2015
My son is purchasing a motorcycle through Honda Financial Services and they have been despicable from day one! He got a higher rate than the average person would usually receive. Their online payment system is ancient and takes forever to post, usually resulting in late fees on their end. Talking to customer service is beyond a horrible experience. They send you back and forth between representatives. You can never talk to a manager or supervisor. In all these late fees, due to their ancient payment online system, he got behind.
Yesterday he went on, paid all he owed, with another payment coming due here soon. They called him, told him he had to pay that next payment now or the motorcycle would be repossessed, and he would also owe repossession fees! By law, and upon speaking to a lawyer earlier, he has 7 to 10 days after which a payment is due for a grace period before they can even begin a repossession process. And accordingly, lawyer says, "If they refuse to work with you, they are essentially refusing your money." What in the world is wrong with this company? So messed up, they are scam artist and dishonest, and charge marked up finance rates to different groups of people too, and I believe my son may have been one of them!
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Penny of Henrico, VA Verified Reviewer
Original review: Nov. 16, 2015
Our dad died May 1st and as of today Nov 16 we still have no resolution to lease assumption on his car. I filled out paperwork, Accura was given permission necessary to talk with me, and yet you can never get anyone on the phone to answer a question. All paperwork sent to the "personal representative" even though I have been approved to take over the lease. Most disorganized organization I have ever dealt with. You can never speak to anyone who knows anything. You do get a phone number sometimes that works, often I have been given a fax number. Or you get the tail end of a voice mail and never get a call back.
Original review: Nov. 12, 2015
I leased a 2013 Accord, everyone said it was the best way to go. ABSOLUTELY NOT. The people at Honda Financial are terrible to deal with. I would rather chew my arm off than have to deal with them. In Sept I made a payment & was told it was LATE on Nov 2. Yes it was. BUT they locked me out of my online account (how I pay) & wouldn't take my payment over the phone. So, instead of them working with me to get this paid, they instead came & picked my car up over ONE NOTE being late. I was yelled & cussed at by the employee & also hung up on. I can't say anything nice about these people. However, I LOVED my Honda. I plan on getting another one just not through them.
DONNA of Sunnyside, NY Verified Reviewer
Original review: Oct. 29, 2015
I was told that there is no record of a $3000.00 "deposit" that I made. I was told that dealerships as for downpayments to defray monthly leasing costs and there is no record that I ever paid $3000.00. The hold times to speak to a human being are ridiculous and when you do reach a customer service representative, he/she will not let you speak with a supervisor or manager and will simply put you on hold and then disconnect you. My recommendation is not to use Honda Financial Services because you will not get a good rate or anything resembling customer service.
Nicole of New City, NY Verified Reviewer
Original review: Oct. 23, 2015
In 2011, my Honda was involved in a total loss accident. The amount owed to Honda Finance was more than the value of the car. I was happy that I had GAP insurance until I realized what a scam Honda was pulling. After Geico paid Honda Finance, there was a balance for the amount of Geico deductible, plus the last payment. Then I received a bill that showed a refund for the Honda Cars Warranty, and that amount cancelled out the amount I owed. The following month I received another bill that now showed the refund amount reversed and stated that I owed that amount.
Honda said that they used the GAP insurance for the difference between the amount owed and what Geico paid, so when I received the Honda Cars Warranty refund, they took the refund back and applied it to the GAP insurance. There is absolutely no information in Honda Cars Warranty booklet or GAP insurance to state that this is a policy. What a scam!! I am really disappointed with Honda. Terrible way to treat customers!! I will never finance a car with Honda Finance again.
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Original review: Oct. 12, 2015
Honda Financial Services charged for paying early, just because I enrolled in EasyPay and paid before the amount debit date. Honda customer service said that even if we pay early, they will still auto debit amount on the date and don't want to refund service charge. Honda salesperson was rude and now Honda Financial Services is also just making money for NSF fees.
Maxine of St Petersburg, FL Verified Reviewer
Original review: Oct. 12, 2015
Their hours are my work/commute time and I am unable to reach them. When I do try to call from work, the hold times are ridiculous. Now they are calling and asking for my husband and when he tries to speak with them they tell him he is not on the account so they can't talk to him. So why call him? I can't reach a person to tell them he can speak on the account. I am so tired of dealing with them!
Melissa of Rockdale, TX Verified Reviewer
Original review: Oct. 2, 2015
We called several times to inquire about a situation and were treated like we were stupid, hung up on, and basically told they did not wish to deal with us or transfer us to the department we needed to speak with. The Texas dept put notes on our account telling people to hang up on us?!? What kind of business practice is this? I am on a campaign to tell everyone to stay as far from Honda finance as possible! Go through your own bank or credit union. DO NOT USE HONDA FINANCE. They go out of their way to treat you as though you have done something wrong when all you are doing is trying to clarify something on the account. If you like rude and unprofessional - please by all means - finance your car/ATV/Motorcycle or whatever through Honda.
Original review: Sept. 26, 2015
I paid off my loan on my Honda Accord but Honda Financial never sent me the title to the car. Honda financial was contacted by me and they said they would send me a title. The title was never sent to me by mail. I had a buyer for my car but could not sell it because I did not have the title. This caused me and the buyer problems on selling my car. This forced to apply for a duplicate license and delayed the car selling for two weeks. Last Honda I buy. I now buy Toyota.
Michael of Bronx, NY Verified Reviewer
Original review: July 17, 2015
I've paid phone bills, cable bills, even rent bills online. Honda is the only odd ball to make payments difficult. They make it seem like they don't want their money. It takes forever to pull from my bank account and if you make three mistakes, they lock your account. Who does that. If I miss a bank account number once that's one mistakes. As for convenience fees. That doesn't exist to me, it's a straight up scam. We are in 2015. They'll be quick to ask for their cash once I miss a payment though.
Teresa of Farmersville, TX Verified Reviewer
Original review: July 14, 2015
For the first time in 40+ years, I filed a claim on my 2015 Honda Accord which was financed through Honda Finance. I went to the dealership who sent me to a body shop that would work with me. I received a check from the insurance company made out to both myself and Honda Finance since they held the note on my car. I signed the insurance check and sent it and the adjuster's writeup to Honda Finance in Irving per instructions from Honda's customer service. The lady who endorses checks was impossible to work with. After realizing that there are fraud cases they are afraid of, I paid the $5500+ out of my pocket to prove to her that the repairs were done and asked to please endorse the check so that I could deposit to my account. The body shop then faxed the receipt to Honda to prove payment.
Every time I called Honda as a follow up, there seemed to be a different reason to hold up endorsing the check. Cesilia ** finally endorsed the check and sent me a nasty letter, telling me she should not have endorsed the check since she had no proof the work on car was not inspected. No one ever mentioned the need for an inspection or I would have gladly done that. Then she went on to threaten me that I was liable if the car was found not to be repaired to their standards--not sure what I was liable for. I understand there is fraud out there, but this woman was so difficult and unwilling to help me resolve the situation. As a result of this experience, I will never finance another car through Honda. No one I have spoken with has ever had a difficult time as I have had in getting an insurance claim resolved solely because of one person.
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Kelsi of Augusta, GA Verified Reviewer Verified Buyer
Original review: July 6, 2015
I absolutely love my Honda. I bought a 2012 Honda Civic in May 2011 and have not had any problems. When I go get my service I always ask for Kenny ** who is so nice and professional. I took out my car loan with Honda Financial and have been completely satisfied with their services. I am able to make my payments online and I had to change my payment date once since I got a new pay date and it was simple - just called them and asked to change the date and they did it. I absolutely have loved my car and my financial arrangement with them as well as their AWESOME customer service.
Frances of Staten Island , NY Verified Reviewer
Original review: June 27, 2015
On FOUR separate occasions, I called to request email alerts as to when my bill was due. This is my FOURTH Honda!!! NOT ONCE was an email sent as with my previous cars! I always had to go the extra step to call them!!! Just now, I go to pay my bill & all of my acct info is GONE!!! Now I have to take MY TIME, me renter!
I am furious at this lack of professionalism! This alone has turned me off to Honda! I am done.
George of Moss Point , MS Verified Reviewer
Original review: June 27, 2015
I have financed a 1992 Civic, 2002 Foreman 450 ES, 2009 Accord LX and most recent a Honda Shadow Aero. I never had a complaint with vehicles or financing till recently. 1 had shoulder surgery in December. And ran a little behind on the last three payments on motorcycle. I returned to work June first. I was called repeatedly at work and home but I finally paid those suckers the pay off on June 26. I'll probably purchase a new bike by summer's end. BUT BY GOD IT WON'T BE A HONDA!!!
BENITA of Central Islip, NY Verified Reviewer
Original review: June 26, 2015
After my vehicle was repossessed, some of my valuable items were sold with the car. I filed a complaint with BBB and received a response from ** encouraging me to call at my earliest convenience to discuss my complaint. Upon speaking to **, she stated that "she doesn't know why she's even having this conversation with me". Needless to say, we never did settle my complaint.
Original review: June 26, 2015
I tried to make my first payment on my Civic today. They overcharged my account and their offices don't open until 9 am PACIFIC time. I live on the east coast. That is NOON! If that money comes out of my account and is not refunded I will be furious.
Kelly of Winter Park, FL Verified Reviewer
Original review: June 24, 2015
I leased a 2013 Honda Civic from Holler Honda in Winter Park, FL and the original terms of the agreement were 15,000 miles per year for a three year term. I signed that agreement in July of 2013. I'm now in the process of looking at other options for purchasing another car, as I'm driving further for work. I called Honda Financial to discuss my options on May 19th, 2015 and was told that I had 12,000 miles per year, rather than the 15,000 I signed for. I went and got my original signed contract which showed the 15,000 miles and called Honda Financial back to report the error. The representative said "Oh, I see the 15,000 miles, but it is crossed out and 12,000 is written over top of it, and your initials are by the change." I had her fax me a copy of the contact, and these are not my initials. This is fraud.
I called the dealership and spoke with the director in financing and told her my situation. She said she would be requesting my paperwork from the corporate office and would call me back in a few days. She called me back to advise that she got my paperwork back and would be meeting with the GM and would call me back the next day. I let her know that I wanted a signed letter from Honda honoring the original lease agreement. She said she would call me back the next day. I never heard from her.
After three weeks of getting nowhere I was getting frustrated. I left another voicemail on June 5th and she called later that day to say that she wanted to resolve this situation as she was going on vacation, and that I could bring my car in and trade it in. I called her back and let her know I don't want to trade my car in, as I never want another Honda. I just want a letter stating that my original contract will be honored. She said "We can't do that, as we don't know the initials aren't yours."
This doesn't make any sense. Why would someone initial for lower mileage, and if they were my initials, wouldn't Honda be liable to provide me with a copy of the modified agreement? So, after about a month of this I'm pretty angry at the fact that my lease was modified without my knowledge and "my initials" were fraudulently added. Honda is now trying to hold me to a 36,000 mile three year lease, when the original agreement was for a 45,000 3 year term.
The kicker, I'm supposed to pay for the over mileage, that if we went by the original agreement wouldn't be considered overage. The other thing that really frustrates me is that in this whole mess, not once did anyone from this dealership take ownership of this situation, apologize or offer me any solutions that would have truly helped me. The only resolutions I got conveniently benefited their dealership. I have bought and driven Honda's for most of my life, as I believe they are good cars. But, now, after this.. I will never buy a Honda again. Please, if you leased a car from Honda, call Honda Financial and request a copy of your contact to verify nothing has been modified without your knowledge. Thanks.
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Allison of South Ozone Park, NY
Original review: June 7, 2015
I leased a 2012 Honda Civic... The car was horrible. 5 days before the lease was up the car was totaled. The insurance paid honda $11000 for the piece of crap on May 24. Honda sent me a bill for $301 two days later and said I had until June 5 to pay it. I asked them to give me until June 19. They said if I don't pay by June 5 it would be reported to the credit bureau as a charge off. What desperate scum bags!!! I borrowed the money and paid them on June 5. They called me on June 6 saying I owe 321.00 for the month of May. Lol. How professional. They rip people off by overcharging them and hit you with all kinds of fees if you pay late yet they hire people who cannot do their jobs properly? Wow.
Jen of San Francisco , CA
Original review: May 6, 2015
I am very frustrated as I sit here and write this. I have tried calling Honda Financial Services at the number they provided since 9:05 am and have continued to call 6 times and continue to hear that the office is closed. However their business hours state they open at 9 am EST. Way to be prompt and considerate of your customer's time. Also had a very bad experience turning in the car at the Honda Dealership and had to deal with employees who did not know what to do which resulted in me having to return to pick up my plate. Will not ever lease/buy from Honda again.
gia of Paterson, NJ Verified Reviewer
Original review: April 13, 2015
I am a very loyal customer who has a lease and cosigned a loan. Well the other person is having trouble paying and HONDA FINANCIAL will not work with me as a loyal customer. They are only concerned about the problem account and won't work with me about the payments. EVIL company. DO NOT do business with HONDA, no compassion to help loyal customers. I can't wait to end my lease because it is goodbye Honda Financial. Insist that dealers use your bank for loans, never never use HONDA FINANCIAL ever.
Thelma7 of Harrisburg, PA
Original review: April 2, 2015
I am leading a vehicle from Honda Financial. Every month my monthly amount changes. It went from the monthly fee of 20.00 dollars to now 45.00. I would like to know why. I feel like I'm being overly charged on the down low.
Kim of Houston, TX Verified Reviewer
Original review: March 10, 2015
Honda's online payment process is NOT customer-friendly, confusing, and its technology capability seems like something from the mid 90's. It leaves you thinking, "Seriously, this is Honda's online payment system?" It sends no email confirmation to you after making a payment. I made a payment online on a Saturday afternoon, by Monday night at 10 PM, it was still showing my payment as due. Thinking my payment must have not gone through, I made another payment. Still no email confirmation and account still showing the payment as due.
Called Honda Financial on Tuesday to find that they their website does not generate an email confirmation, both payments I submitted would go through and there was nothing Honda Financial would do to stop the double payment. I spoke with the Irving TX office where I was put on hold when asking for a supervisor but no one came back to the phone or called back. My favorite part of the whole experience is that there is no general customer service for you to voice your concerns nor can you email your problem/issue/experience to customer service (maybe they don't want anything in writing). However you can "tweet" your problem in 140 characters or less to @HondaCustSvc. Honda - Fire your communication/marketing department and hire some real web developers!
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C of West Orange, NJ Verified Reviewer
Original review: Feb. 12, 2015
Leased a Honda vehicle and all was well until it came time to return the vehicle. Honda insist that the car be inspected by a 3rd party company they contract with. Took about 2 weeks to setup the inspection date as the only dates they were offering were after the lease was to end. Finally, got an appointment with the assistance of Honda but this appointment date was after the lease expiration date and 6 weeks after I originally contacted them for an inspection date. I informed them that I was available to have the car inspected 7 days a week.
After 6 weeks the car was inspected. The car was returned to the dealership 1 day after the due date. Honda charged for a full additional month. This is in spite of the inspection they insist on taking 6 weeks. Called several times and was told a supervisor would call back and no one did for over a month. The last person I spoke to said that their supervisors do not speak to customers and I can send a letter to the Customer Relations Department, P. O. Box 166469, Irving, TX 75016. This could just be a trash box given how they treat their customers. Will never lease a car from Honda again.
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Original review: Jan. 15, 2015
Ok first of all Honda Financial needs to be stopped. After agreeing to a monthly rate (and paying it) they call me three months later telling me they need to RAISE IT $50. After a SIGNED contract! Also, they called me claiming they had repossessed my car WHEN THE CAR WAS SITTING IN MY GARAGE. Honda needs to be stopped.
Diana of Grand Prairie, TX Verified Reviewer
Original review: Dec. 14, 2014
I leased a Honda (4 year lease) in 2010. I clearly told dealership this lease doesn't work for me because due to my job I drive many, many miles. They assured me it's okay they make allowances, even though I made it very clearly, abundantly clear, crystal clear I will pass 12k miles per year, more of double those miles. I was once again assured that's okay, they can help me with that. I signed, I drove away, turned in the car on the date due in 2014 after lease was up. I received all clear zero balance letter from American Honda Finance. 2 months later after I receive I turned in the leased Honda, I received letter that I owed over SEVEN THOUSAND in mileage cost. I tried to talk, explain and then negotiate a cost down. They were not having it. Rude customer, bad terms, not helpful. TERRIBLE!! American Honda Finance would not try to help me in the very least.and the worst now show up on my credit report as repossession. I did not bring my Honda letter but I can upload to you.
Source: https://www.consumeraffairs.com/finance/honda-financial-services.html?page=10
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